Miami International Airports (MIA) becomes the world’s first airport to use Beacon technology in entire airport on SITA’s Common-Use Registry open standard framework.
Some airports around the world have trial Beacon technology programs, but Miami International Airports greatly confident to demonstrate this technology by deploying a complete installation across the airport. Thus, all passengers, all retailers and passenger services provider can interconnect with the beacons based on their specific needs, in a framework compatible with their proprietary apps.
Maurice Jenkins, Division Director, Information Systems, Miami International Airport, says of this new installation: “The passenger experience at Miami Airport is our number one concern and iBeacon technology allows us make it even better. We have installed beacons throughout the airport and made them available to all our stakeholders. Now we invite airlines and our other partners to invent new ways to make the passenger experience at Miami even better. With our beacons, they can now give passengers relevant information on their phones at every point of their journey through our airport.”
In addition, the beacons will cover airport entrances, check-in, gates, baggage claim, the valet parking zones throughout the airport, and even on the airport’s sky train. There are many possibility apps for the data exchanged between beacons and passengers’ devices, but the airport emphasizes the way-finding benefits in order to ease the passenger in navigating the airport using their devices.
Furthermore, this beacon installation is only the latest passenger experience improvement at MIA. The airport — which has in the recent past been known more for long wait times and an underwhelming customer experience — also made a $3.5 million investment to install 36 Passport Control Kiosks—cutting wait times by 40%—this year; and opened a new TSA Pre-Check application center at the airport this month. It is definitely will improve the effeciency of airports’ operational management.
Jenkins said that all of the airlines companies are ready to work together in improving the passengers convenience by working on their apps so all passengers will begin seeing the benefits very soon.